Merchant Privacy Policy
Overview
This Merchant Privacy Policy describes how Runlo, operated by Alchub LLC, collects, uses, and protects information provided by merchants who use the Runlo platform. This policy applies to merchants who register on the Runlo merchant portal, submit business information during onboarding, or use Runlo tools to manage their store and orders. By registering as a merchant or using the Runlo platform, you agree to the practices described in this policy.
Information We Collect
Runlo may collect the following types of information from merchants.
Business Information
Information related to your business including:
- Store name
- Business address
- Phone number
- Email address
- Website information
- Store operating hours
- Product category information
Merchant Account Information
Information required to create and manage a merchant account including:
- Account login credentials
- Authorized contact persons
- Communication preferences
Financial and Payment Information
If payment processing is enabled through the platform, Runlo may collect or process information required to facilitate merchant payouts including:
- Bank account details
- Payment processor information
- Tax reporting information
Payment processing may be handled by third-party providers. Runlo does not store full payment card information.
Platform Usage Information
Runlo may collect information about how merchants use the platform including:
- Login activity
- Order management activity
- Product listing updates
- System interaction logs
This information helps improve platform performance and security.
How We Use Merchant Information
Runlo uses merchant information to:
- Create and manage merchant accounts
- Enable online ordering functionality
- Display merchant store listings to customers
- Communicate operational updates and platform notifications
- Process merchant payouts where applicable
- Improve platform features and services
- Detect fraud or misuse of the platform
- Comply with legal and regulatory requirements
Sharing of Merchant Information
Runlo may share merchant information under certain circumstances.
Customer-Facing Information
Certain merchant business information may be displayed to customers including:
- Store name
- Store location
- Operating hours
- Product listings
This information is necessary for customers to place orders.
Service Providers
Runlo may share information with third-party service providers that assist in operating the platform including payment processors, hosting providers, analytics services, and communication tools. These providers are required to maintain confidentiality of merchant information.
Legal Requirements
Runlo may disclose merchant information if required to comply with legal obligations, respond to regulatory requests, enforce platform terms, or protect the rights and safety of the platform.
Data Security
Runlo implements reasonable security measures to protect merchant information from unauthorized access, misuse, or disclosure. However, no internet transmission is completely secure. Merchants are responsible for protecting their account login credentials.
Data Retention
Runlo may retain merchant information as long as necessary to provide platform services, maintain operational records, comply with legal obligations, and resolve disputes.
Merchant Rights and Choices
Merchants may request to update business information, correct inaccurate information, or request deletion of certain stored information. Some information may be retained for regulatory or financial compliance purposes.
Third-Party Links and Services
The Runlo platform may contain links to third-party services. Runlo is not responsible for the privacy practices of those services. Merchants should review the privacy policies of those providers separately.
Changes to This Privacy Policy
Runlo may update this Merchant Privacy Policy from time to time. Updated versions will be posted on the merchant website. Continued use of the platform after updates constitutes acceptance of the revised policy.
Contact Information
Runlo (Operated by Alchub LLC)
Email: support@runlo.ai